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Wouldn't that be a low hanging fruit for HCL to fix in Wikis and therefore close an enhancement request? Yes, there is a customization which should resolve the issue, maybe many customers have implemented it already on their own. But what was the intention by the developer to start with 2nd level of heading and ignore H1 ?
The default, the configuration of the ToC macro includes H2. H3 and H4. To include H1 and H5 you can configure/customize the ToC macro as described by Christoph Stöttner in his blog (https://stoeps.de/activate-customize-table-of-contents-macro-in-ibm-connections-wiki/).