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Provide the ability to restore Folders as well as files

IBM Case TS002225916

Using Windows Explorer Plugin

Was utilizing enhance Synch functionality that now allows synching of folders, not just files. When I synch my folders, my folders all disappeared from IBM Connections Cloud. My files are still there under "MYFiles" but then entire folder structure under "MYFolders" is gone.

  • Guest
  • Jun 6 2019
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  • Admin
    Rene Schimmer commented
    2 Dec, 2019 10:16pm

    oh, so this was likely because folders in Connections act based on a reference model where a file can exist in multiple folders, unlike a traditional file system where a file is contained in one folder. Up until Connections 6.5 we did not retain that association once a folder was moved to the trash and restoring a folder would not bring all the contained files back together...

    Sorry to hear that you moved on.

  • Guest commented
    2 Dec, 2019 08:03pm

    No Kidding. Had numerous conversations with what was then, IBM support. Bottom line was they could not recover the folder structure that contained my files. So while my files are there, there is no longer any associated organization (I.e. folders) to help me find things when I need them. I now just have a list of 15K+ files to look through.

    I have since moved on. You can close this issue.


  • Admin
    Rene Schimmer commented
    2 Dec, 2019 07:23pm

    This might need some additional information - folders do sync from My Files, something must have gone wrong.