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Public file linked from a private community will result in error if user is not a member of the community

When a file that was shared with Everyone is put into a community and someone opens that file through the community, the URL he/she sees is relevant to the community. Meaning that when he or she then copies that link and forwards it to someone else that is not a member of the community, they will get an error saying they are not allowed to view the file even though the file is public and can be opened by them if they have a direct URL.

Please change so that the system, upon detecting the file will forward the user to the right URL or make it easier for the user to get the right link.


ps. I am aware that you can get the right link from going to the About tab and using the 'Get Links' option to get the right link. This is however not something most users know or will remember. That feature is way too hidden.

  • Guest
  • Sep 12 2019
  • Needs Clarification
  • Attach files
  • Admin
    Rene Schimmer commented
    13 Sep, 2019 09:56pm

    got it, thank you. I will investigate with the team

  • Guest commented
    13 Sep, 2019 02:46pm

    This was a file Shared with community. The file was public, the community wasn't. When the file was openend from the files app within the community the URL is community specific and will give an error when send to anyone not in that community. If the same exact file was opened from for instance the personal files and the URL was copied then they can open it. 

    It was not a 'copied to community file'

  • Admin
    Rene Schimmer commented
    13 Sep, 2019 02:42pm

    In this use case, was the file "Shared with Community" or created as a new file in the Community via "Give Copy to Community"?

    Generally speaking Communities are a container that manages access to all assets in the Community based on membership, so the right behaviour for any content existing only within the Community is to only allow members view/edit rights for all content.

    If the file was shared with the Community the broader access right beyond the Community (i.e. in your case Public) should still be valid.