HCL Connections | Product Ideas Portal

Welcome to the HCL Connections Product Ideas Lab! The place where you can submit product ideas and enhancement request. We encourage you to participate by voting on, commenting on, and creating new ideas. All new ideas will be evaluated by the HCL Product Management & Engineering teams, and the next steps will be communicated. While not all submitted ideas will be executed upon, community feedback will play a key role in influencing which ideas are and when they will be implemented.

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Connections Invite - start the process from a community

Please enhance the feature of Community Invite which was introduced in V6.5:

  1. allow the process to start also from a community - perhaps from the community actions menu or by a button on community members page "invite new external user into this community"

  2. once the external user finishes his self-enrollment and his account is created, the system should automatically and immediately put him into that community where the process had originated. Also the inviting internal user is notified

  • as an optional enhancement, an internal user can specify in the invitation form multiple communities (those in which he is a member) and the newly created external user should be put into all selected communities

Justification:

In real world scenarios, external users collaborate with internal users in communities rather than on individual files. In the current implementation (V6.5) there is a unwanted gap between the external user account is created and until the inviting user puts the new user into a community. From the external user's POV the system looks weird as he logs in for the first time and he can see nothing in Connections . This fact often requires additional communication to explain the confusion and extra training of users. This is a serious UX fault - please make Connections intuitive for new external users!

  • Guest
  • Mar 9 2020
  • Under review
  • Attach files
  • Guest commented
    20 Nov, 2020 10:49am

    This is a major frustration for our firm. There are too many steps involved to get an external guest using a community. It is confusing both for the internal and external people. We have to send out a user guide to externals explaining the steps that will be involved before we have even sent them the initial invite.

  • Guest commented
    26 Mar, 2020 11:48am

    Absolutely agree with that. Self enrollment is a great feature, but it needs to be developed further.