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The customer is greatly missing this feature in connections which they have already shared with HCL over the email.
Exactly! This is a very important Feature!
The problem here is that the external user has no access to the own activity "Todos" database. Therefore, no to dos can be created via the my notes widget.
However, external users cannot create "To dos" in the community with the widget, as these todos are stored in their own activities database.
Either you rebuild the widget so that the data is stored in the activities app of the community or you give external users access to your own activities.
Not mentioned on Docu:
https://help.hcltechsw.com/connections/v65/user/eucommon/c_eucommon_ext_user.html
so I would expect it to work.