HCL Connections Ideas Portal

Welcome to the HCL Connections Product Ideas Lab! The place where you can submit product ideas and enhancement request. We encourage you to participate by voting on, commenting on, and creating new ideas. All new ideas will be evaluated by the HCL Product Management & Engineering teams, and the next steps will be communicated. While not all submitted ideas will be executed upon, community feedback will play a key role in influencing which ideas are and when they will be implemented.

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Status Needs Review
Categories 12. Desktop Plugins
Created by Guest
Created on Dec 10, 2025

RELATED IDEAS

Desktop Plugin - Suppress Sync Errors During Server Maintenance (Maintenance Mode)

Idea:

Implement a logic within the HCL Connections Desktop Plugin that detects when the server is in a designated "Maintenance State" (e.g. HTTP 503 or HTTP 540) and temporarily suppresses user-facing error pop-ups.

User Story:

From the Administration perspective, I want the Desktop Plugin to handle server downtime gracefully without alerting end-users, so that the helpdesk is not flooded with tickets and users are not interrupted during scheduled maintenance windows.

Use-Case & Problem Description: Currently, when the HCL Connections environment is taken offline for maintenance (e.g., users are redirected to a maintenance page), the Desktop Plugin attempts to sync "My Drive" and fails.

  • Current Behavior: The plugin displays the error: "HCL Connections - Sync failed for 'My Drive on <site_name>' because the server is currently unavailable." This pop-up recurs every few minutes for the duration of the maintenance window.

  • Pain Point: In an environment with thousands of users, this disrupts work and might cause confusion.

Business Impact:

  • User Experience: Repeated error pop-ups (every few minutes) are intrusive and erode user trust in the application's stability and quality.

  • Operational Efficiency: Allows IT teams to perform maintenance without needing to notify the entire user base to "ignore error messages," streamlining communication.

  • Possibility to Reduce Support Costs: Maintenance windows might trigger a spike in L1 support tickets because users might interpret the error pop-up as a personal technical issue rather than scheduled downtime.

Possible Solution: The "Maintenance Mode" logic should rely on standard HTTP response codes.

  1. Trigger: If the Desktop Plugin receives an HTTP 503 Service Unavailable or similar, it should catch this specific exception.

  2. Action: Instead of displaying a UI Error Alert, the plugin enters a "Silent/Standby Mode."

  3. Recovery: The plugin should switch to a background polling mechanism (checking connection silently every X minutes) and automatically resume normal sync once the server returns HTTP 200 OK.

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